Refund policy

At Niche Interiors Australia, we take great pride in offering curated, high-quality bathroom products and tiles selected for their craftsmanship, longevity, and design excellence. We source our collections from leading manufacturers and suppliers — including ACL, Fienza, Norico, BNK, Naga, Otti Australia, Inspire Bathware, ADP, Aulic, Glass Outlet, Stoneworld, DIY Tiles, Brady Tile Import, Everstone Tiles, Decina, Europe Imports, and more — ensuring you receive only the best.

Because our products come from various suppliers, any return or warranty claim is processed in line with the respective manufacturer's policies. Niche Interiors Australia will always advocate on your behalf to achieve a fair outcome, but we are ultimately bound by the decision of the product's supplier or manufacturer.

This policy operates in accordance with Australian Consumer Law.

General Return Conditions

For a return to be considered, all of the following must be met:

  • The item must be returned in its original, unopened box

  • The item must be in fully sellable condition — unused, uninstalled, and undamaged

  • The return must be lodged within 30 days of delivery

  • Acceptance is subject to supplier discretion and available stock levels at the time of the request

  • Exchanges are available under the same conditions listed above

Returns that do not meet all of the above conditions cannot be accepted.

1. Tile Returns

Tile returns covering all floor and wall tiles from our supply partners (Everstone, DIY Tiles, Brady Tile Import, Stoneworld, Europe Imports) may be considered under the following conditions:

  • The supplier must have sufficient stock of the exact batch and shade code to accept the return

  • Approved tile returns may incur a restocking fee of up to 20%

  • Return freight to the warehouse is the responsibility of the purchaser

  • All tiles must be returned in original, unopened packaging, correctly stacked on pallets, and completely undamaged

  • Opened boxes, cut or installed tiles, re-stacked pallets, or tiles that do not meet warehouse quality standards cannot be accepted

  • Tile return requests must be lodged within 14 days of delivery

Acceptance of any tile return is subject to supplier approval.

2. Standard Bathroom Items

Covering vanities, mirrors, baths, basins, tapware, shower screens, accessories, heated towel rails, and similar items from suppliers including Fienza, ACL, Norico, BNK, Naga, Otti, Inspire Bathware, Aulic, Decina, and Glass Outlet.

Change-of-Mind Returns. Niche Interiors Australia does not accept change-of-mind returns on standard bathroom products. Customers are encouraged to carefully review all product specifications, finishes, measurements, and installation requirements prior to purchase.

Orders Already Packed or Dispatched. If an order has already been packed or shipped and a cancellation or return is requested, any exceptionally approved return may incur a restocking fee of up to 20%. The purchaser is responsible for arranging and covering return freight to the relevant warehouse.

Installed or Assembled Items. Products that have been installed, partially installed, assembled, or partially assembled cannot be returned under any circumstance. This includes any item unsealed or removed from packaging in a way that prevents it from being resold as new.

3. Custom & Special-Order Items

Custom-made and special-order items — including made-to-order vanities, special-order finishes and colours, custom stone products, or any item produced specifically for your project — cannot be cancelled or returned for change of mind once production has commenced.

Custom items are only eligible for consideration if they are faulty, damaged, or not as described, in accordance with Australian Consumer Law. In such cases, we will work with the manufacturer to arrange a repair, remake, or appropriate remedy.

4. Toilets — Hygiene Regulations

Due to strict hygiene and plumbing regulations:

  • Installed toilets cannot be returned under any circumstance

  • Once a toilet or cistern has been connected or installed, it is considered used and is no longer eligible for return

  • Unused, uninstalled toilets still in sealed, original packaging may be considered for return at the supplier's discretion only

  • Any installation, even partial, voids all return eligibility

5. Faulty, Damaged, or Incorrect Items

If an item arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery with clear photos or video of the issue.

Our team will promptly review the matter and coordinate with the relevant supplier or manufacturer to arrange an appropriate remedy in line with Australian Consumer Law. Depending on the nature of the issue, this may include repair, replacement, or refund at the manufacturer's discretion.

6. Return Freight & Inspection

For all approved returns (excluding confirmed faulty items or supplier errors):

  • The purchaser is responsible for arranging and paying all return freight to the designated warehouse

  • All returned goods must arrive in original, unopened, and resalable condition with all packaging, accessories, and parts intact

  • Items showing signs of use or installation will not be accepted

  • Returned items will be inspected by the warehouse or supplier upon arrival

  • Refunds are only processed after inspection and approval of the returned goods

  • All approved refunds are issued to the original payment method used

7. Exclusions — We Cannot Accept Returns On:

  • Products that have been installed or partially installed

  • Products that have been assembled or partially assembled

  • Items not in their original packaging or missing components

  • Custom-made or special-order goods (unless faulty per Section 5)

  • Clearance, sale, or discontinued products — these are final sale

  • Tiles that do not meet supplier return criteria

  • Toilets that have been installed for any period of time

  • Goods damaged due to misuse, improper installation, or improper storage after delivery

8. Third-Party Warehouse & Depot Collections

Where you elect to collect goods from a third-party warehouse or depot:

  • You will be notified once goods are available for collection

  • Goods must be collected within two business days of notification

  • Failure to collect within this timeframe may result in storage fees charged by the relevant warehouse

  • All storage fees are determined and charged by the third-party warehouse and are payable by the purchaser

  • Niche Interiors Australia does not control third-party warehouse operations and accepts no liability for storage charges incurred due to delayed collection

A Note From Us

Every product at Niche Interiors Australia is selected for its quality, design, and ability to elevate your home. Our returns policy exists to protect both our clients and the integrity of the products we sell. We appreciate your understanding, as these terms allow us to maintain high standards for every customer.

We are here to support you in making confident, well-informed decisions for your renovation or build. If you have any questions about a product before purchasing, our showroom team is always happy to guide you.